Digital Technology Programmes Specialist
GOAL Global

Mala Ram is a digital technology and data systems practitioner with experience supporting humanitarian and development organizations in the design, adoption, and implementation of digital tools. At GOAL Global, her work focuses on how digital and data technologies can strengthen programme delivery, organizational learning, and decision-making in complex operating environments.

Mala brings a practical perspective on what it takes for NGOs to adopt technology responsibly and effectively. Her work sits at the intersection of information systems, digital transformation, knowledge management, data use, and organizational change. At AI4Development, she contributes to the conversation on the reality of AI adoption in NGOs, including capacity, change management, responsible implementation, and the human systems needed for technology to create real value.